PRIVACY POLICY

Maison Distinguée places particular importance on the protection of the personal data of its customers and visitors to its website.

This privacy policy explains what personal data may be collected when using the Maison Distinguée website, making contact, requesting a custom creation or placing an order, as well as how it is used and protected.

1. Data Controller

The data controller for the personal data collected is Maison Distinguée.

For any questions relating to your personal data, you can contact us at the following address:

contact@maisondistinguee.com

2. Personal data that may be collected

Depending on your use of the site and your relationship with Maison Distinguée, we may collect the following information:

• First and last name;
• Email address;
• Telephone number;
• Billing and delivery address;
• Country of residence;
• Information necessary for the order;
• Measurements necessary for making the dress;
• Information relating to the wedding project provided voluntarily;
• Choice of model, materials, finishes and personalizations;
• Exchanges made with Maison Distinguée by email, form or WhatsApp;
• Information relating to payment and transaction status provided by our payment providers;
• Technical data related to browsing on the site, such as IP address, browser used or certain data from cookies and audience measurement tools.

Maison Distinguée does not directly store the complete bank details used to make a payment when these are processed by a secure payment provider.

3. Purposes of the processing

The personal data collected may be used for the following purposes:

• Respond to contact requests;
• Review custom design requests;
• Prepare sketches, proposals, and quotes;
• Manage orders;
• Make dresses according to the provided measurements;
• Monitor the production process;
• Manage payments and invoicing;
• Organize shipping and delivery;
• Provide after-sales service and handle any complaints;
• Ensure the security and proper functioning of the website;
• Measure and improve website performance when the tools used allow and in accordance with applicable cookie regulations;
• Comply with Maison Distinguée's legal, accounting, and tax obligations.

4. Legal basis for processing

Depending on the situation, the data processing carried out by Maison Distinguée relies in particular on:

The execution of the contract or pre-contractual measures: to respond to a project request, prepare a quote, process an order, make a dress, manage payment, delivery and order tracking.

Compliance with legal obligations: in particular for the retention of certain accounting, tax or transaction-related documents.

Maison Distinguée's legitimate interest: in particular to ensure the security of the site, prevent abuse, manage certain requests and improve its services when this interest does not infringe on the rights and freedoms of the persons concerned.

Consent: when required, particularly for certain cookies, commercial communications or processing requiring your prior authorization.

When processing is based on your consent, this consent can be withdrawn at any time, without affecting the lawfulness of processing carried out before this withdrawal.

5. Data Recipients

Personal data is accessible only to individuals and service providers who need it to provide Maison Distinguée services.

In particular, they may be transmitted, when necessary, to the following categories of recipients:

• Technical providers ensuring the hosting and operation of the site;
• Payment providers;
• Delivery providers and carriers;
• Communication tools used for exchanges with customers;
• Technical or professional providers involved in the management of the activity when their intervention requires access to certain data;
• Administrative or judicial authorities when required by law.

Maison Distinguée does not sell its customers' personal data to third parties.

6. Shelf life

Personal data is retained only for as long as necessary for the purposes for which it was collected.

Data relating to contact requests and projects that did not result in an order are kept for a reasonable period necessary to follow up on the request, unless there is a legal obligation or consent allowing for a longer retention period.

Customer and order data is kept for the duration necessary for the execution of the contractual relationship, then archived when necessary to comply with legal, accounting and tax obligations or to allow the defense of Maison Distinguée's rights.

Data used for commercial prospecting purposes is kept in accordance with the periods authorized by applicable regulations.

Data from cookies and audience measurement tools is stored in accordance with the periods applicable to these tools and the choices expressed by the user.

7. Measurements and data necessary for making

As Maison Distinguée dresses are made according to each customer's measurements, certain specific information is required to complete the order.

This applies to both models selected from the catalogue and personalized creations: each dress is made to order according to the individual measurements provided by the client.

The client is asked to provide only the information necessary for the completion of her project and to provide accurate measurements.

This information is used to prepare, create and track the ordered product.

8. Transfer of data outside the European Union

Some technical service providers used by Maison Distinguée may process or host data outside the European Economic Area.

When such transfers take place, Maison Distinguée ensures that they are carried out in accordance with applicable data protection regulations and, where necessary, on the basis of appropriate safeguards provided for by the GDPR.

9. Cookies and audience measurement tools

The Maison Distinguée website may use cookies or similar technologies necessary for its operation as well as, depending on the tools activated, cookies to measure audience or improve user experience.

When required by regulations, non-essential cookies are only placed after obtaining the user's consent.

The user can accept, refuse or modify their choices regarding cookies using the consent management tool available on the site, when offered.

10. Your rights

In accordance with applicable regulations regarding the protection of personal data, you may, under the conditions provided by law, have the following rights in particular:

• Right of access to your personal data;
• Right to rectification;
• Right to erasure;
• Right to restriction of processing;
• Right to object to certain processing;
• Right to data portability where applicable;
• Right to withdraw your consent at any time where the processing is based on it.

To exercise your rights, you can contact Maison Distinguée at:

contact@maisondistinguee.com

Your identity may be verified when necessary to protect your personal data.

You also have the right to lodge a complaint with the National Commission for Information Technology and Freedoms (CNIL) if you believe that the processing of your personal data does not comply with applicable regulations.

11. Data Security

Maison Distinguée implements reasonable technical and organizational measures designed to protect personal data against loss, unauthorized access, disclosure, alteration or destruction.

However, no data transmission over the Internet can be considered completely risk-free.

12. Links to third-party services

The site may contain links to sites or services operated by third parties, including social networks, payment services, communication platforms or other providers.

When you leave the Maison Distinguée website to access a third-party service, the processing of your data may be subject to that third party's privacy policy.

Maison Distinguée invites you to consult the privacy policies of the services concerned.

13. Changes to the Privacy Policy

Maison Distinguée reserves the right to modify this privacy policy in order to take into account changes in its services, tools or applicable regulations.

The version published on the website is the current version.

Last updated: August 2026

14. Contact

For any questions regarding this privacy policy or the processing of your personal data:

Distinguished House
Email: contact@maisondistinguee.com